Recent Discussions
Why can't I port forward?
I have the PW7 Panoramic Gateway. I used to have PW6, and port forwarded with no issue, but then the router stopped working, so I had to get a replacement. Now, I just want to forward a single port - avery simple task and basic feature of any router. When I was first searching on where to find this option, I found a site that suggested going tohttps://wifi.cox.com/. But all this tells me to do is download the Cox WiFi app. Instead, I decided to try going to the settings in my browser, at 192.169.0.1. I can access the settings just fine, but when I click through to port forward, it tells me to download the Cox WiFi app. Fine, that's annoying, but I can do that. When I go to the app, I click wifi > view wifi equipment > advanced settings > port forwarding. Then it says "Something unexpected happened. Try again or come back later." I cannot get this message to go away. I have "tried again later" for the past two weeks. I have uninstalled and reinstalled four times. Nothing will get this page to load. Everything else on the app loads correctly,but not this one single page. I did customer live chat, and the person there, in the most robotic way possible, said port forwarding is not possible. That's simply ridiculous. So I went to complain on Twitter, and the Cox Twitter account told me to DM them. They said I CAN port forward, but for that support I needed to pay $10/month for "complete care" - no, absolutely not, I am not paying $10 to get someone else to tell me that I can't do something anymore. So then, I called the support line directly, and got to tier 2 support. They sympathized with me and said they have the same model Panoramic Gateway, and they were able to port forward just fine. It was the weekend so she put in a ticket and said it would be a few days before I heard back. Today (5 days later) I called because I hadn't heard anything back yet. The new tier 2 person was equally helpful and sympathetic, but they said the resolution on the ticket I had submitted was to tell me to go the website to access my router settings. Which, if you recall from above, tells me to go to the app. Which does not work. They said this is called a "do loop". They said they can't do much else for me, said it sounds like an issue with the app so the best they could offer was for me to wait for the app to update. Googling this issue has lead me to threads similar to this for years now. So I am not hopeful for any quick resolution here. I am aware I can buy my own modem/router and forward my ports myself, however, the "plan" I'm currently on gives me this Panoramic Gateway for free, so I do not want to buy $100+ worth of equipment for access to a basic feature. So in conclusion: can someone please answer me this very simple question, speaking as a human person and not giving me another canned response: Is port forwarding actually still an option on Panoramic Gateways, and if so, why am I not able to? (If it's no longer an option - WHY NOT?)141Views0likes10CommentsInternet Outages in Gonzales, La
Hi, this is my first post here. I’ve been struggling for the past 2 months with outage issues in Gonzales, La. and have nowhere else to turn. I work from home as a triage nurse and require direct line access to internet for my job. Cannot use hotspots. My problems first started with Cox contracting an outside company to rewire my apartment complex with fiber. I lost almost 4 days of work because of this. Then I discovered (after multiple service requests) that there was a bad wire to my building. That was supposedly fixed. Now I’ve had two days this week with “storm related outages” and i have not been able to work. I can’t speak to a representative/live agent because it’s a known outage. But I would just like to know what is going on and how long this repair is estimated to take. I could lose my job because of this.17Views0likes1CommentRecurring internet outages for OVER 4 WEEKS NOW
My home has been experiencing service outages every single night since 04/22. Every night, starting at 8PM lasting until 2AM. Why can’t yall notify us of these things? Because of the predictability it leads me to believe that there is major work or scheduled work being done affecting internet. My wife and I work a swing shift from home. It’s really hard to work from home WITHOUT INTERNET. I’ve chatted in, called, visited store fronts, I’ve exhausted every single option to try and figure out what is going on and what can be done and all I get is “we don’t know, eta is XX:XX, pay us more money and we can send a technician to check out your home, pay us even more money for a support plan” etc. Not a single person can give me a reason. If there is major work happening, replacing lines, installing fiber, something that’s taking so much time and what not THEN TELL US. We jump into our shifts every night not knowing what’s to come. We are in jeopardy of losing our jobs and all we can tell our employers is “the internet is down again, my shift is going to have to resume later, sometime” and business is business so they’re going to get to a point where they’re going to replace us because of this. BUT IF WE HAD A HEADS UP WE COULD PREPARE PROPERLY. And I’m still expected to pay for a service I can’t use? You’re out of your mind. But HEAVEN FORBID they help and cut out great portions of the bill to reflect the amount of internet we can use in a day while this is going on. I’ve tried to switch providers in the meantime and Cox has monopolized the entire area leaving us no other option. And then support has the audacity to tell us that it’s our equipment…..I have a masters in computer science, I know what I’m doing with my equipment. I’m not renting your equipment that will just experience the same thing. I WANT MY MONEY BACK OR FIX THE **bleep** OUTAGE. And if you can’t do that, then GIVE ME A HEADS UP OR A TIME FRAME FOR THE REPAIRS OR SOMETHING, WHY IS THAT TOO MUCH TO ASK FOR? “Sometimes it isn’t best to provide all details of repairs and outages” WHAT A CROCK OF SH**. If you did I’d be able to modify my work. This has been the biggest joke of A MONTH I’ve ever experienced with ANY internet provider. And I have no choice but to use Cox. Anyways…..anybody else experience something similar?73Views2likes3Commentscox is in dire need of competent management I wasted 2 hours with no solution
Cox customer service and it’s follow thru are in dire need of management oversight. Last night I was told by a tech rep that my semi-new contour is obsolete and in need of an upgrade. (This matched your botched handling of abandoning cox mail, which is a different story) I wasted over an hour on the phone completing an order for all new boxes and a new modem. I was told installation would be free since I was on complete care. After being on hold on and off for roughly a ½ hour, the rep came back and said he would transfer me to a retention spec. When I finally was picked up, she said install was not covered, but then came back and changed her mind. She was about to book the order, but she disconnected me instead. Against my better thoughts, I tried your ineffective chat-bot and as usual no help. I finally was contacted from possibly a human, and again 1 hour wasted. (see a portion of the text Embedded) Doesn’t anyone at your company believe in follow though acct# 001-8501-10826720125Views0likes1CommentInternet speed issues
Hello, I am not sure where to go with this question as I have exhausted many of the options. so putting this here for someone to potentially help pinpoint where the problem is. i have (had) the PW7 gateway setup with a deco mesh network for our home. The plan was 1G mbps. We noticed that internet speed on TV streaming and laptop(s) is very weak. However, the speed on the iphone (as measured by the ookla app) was really good. Same when u measure with the Cox app. called cox and they recommended to move to the pW8 model and the 2G plan. I did. i was suspicious that it was going to resolve the issue because the iPhones were always registering very good speed. if the router or the plan where the issues that would not cause the iPhone to be good and the computers and the TV to be bad. Because we were reading 800mbps on iphone vs 50mbps, i don’t think it is due to the wifi6 vs wifi5. I thought that it might be the computer and the Wi-Fi adapter so I tested multiple computers as well as a wired connection and in both tests the speed was not improved. I am baffled by how the iPhone can read a faster speed than the other other equipment in the house and I’m wondering where there is a the solution available to us. Has anybody experienced this issue before any help is appreciated14Views0likes0Comments- 41Views1like1Comment
Cox/Yahoo email conversion
My experience in the conversion has been a frustrating one. I followed all instructions but it did not work for me, apparently because i was using a Mac. Yahoo support was helpful and we figured it out. However, I get all my emails in Outlook and despite following all instructions on setting that up, i'm not getting the same emails over and over, after deleting them. Just this morning I deleted several emails and every time i refresh my outlook, they show up again. Any idea what is happening and how to solve it? thank you179Views0likes2Comments- 40Views0likes2Comments
Desert internet
The repeated disconnects and quality of connection has been significantly reduced in the last six months. Connection is never stable and is terribly inconsistent. Paying premium for speed is irrelevant if it drops every 20 seconds. Chat outreach options are redundant. I've reset my router, device, and adapter multiple times today.53Views0likes3Comments