Recent Discussions
Canceling internet
I’m thinking about canceling my internet service. I talked to customer support to see what i would have to return if i canceled. They said i would have to return everything, including the outside cable they installed connecting to the telephone wires (not sure what to call them) to the inside of my house to the router. A cox electrician installed that wire. I’m not touching it. But they said I’m supposed to return it. And they aren’t saying if they will send someone to disconnect it. What have you guys returned if you canceled the internet services?18Views0likes3Comments85224 regular service outage
For over a week now I’ve been having regular service interruptions. Some for short stretches some long stretches. Each time your app says there is an outage in my area. I work from home and dependable internet is key to me keeping my job. Please find a permanent fix. Also, will my bill be prorated for all this down time? I’ve had to find other places to work from. Fix this please.8Views0likes1CommentUsing Yahoo email in Mac OS mail app
I have created my Yahoo account in my Mac OS mail, but I can't seem to bring it online-attempts to change it from offline to online are futile. Anyone with a Mac able to help? I tried Yahoo chat, the AI bot is useless and if I want help from Yahoo I have to pay. I can't stand Yahoo in the browser. I can't see the text very well b/c my eyes are old now. The ads are annoying and I will drop Cox before I pay for Yahoo premium. We were looking for a reason to switch to the new Verizon 5g box. Might be now. Thank you in advance.Solved2.1KViews3likes53CommentsNo Service
This is my second day of having no internet access. I'm stunned that Cox finds it acceptable to refuse to even speak with customers calling about it. Their message said they don't have any idea as to when service will be restored. My concern is that if Cox doesn't have a clue as to the nature of the problem or any timeline for its fix, who does? This truly doesn't seem like a good way to run a circus! Can anyone give me a clue as to how to interface with Cox and get at least answers, if not problem resolution?31Views0likes2CommentsCOX to Yahoo, Forward email
I was under the impression the move to Yahoo would work with the same features or more as it did with COX. Why wasn't my COX account configured as it was when it was with COX? I had my email configured to be forward to another account. I can't find in the settings how to do that. From reading I believe mail forward is only in their Premium Mail which is paid for. As a COX customer will COX be correcting this as part of the transfer so COX customers will receive the same level of service they had with no additional cost? I have been missing several emails since the recent move until I noticed the FORWARD was not happening. Please advise, Ken129Views0likes5CommentsSubpar Performance - Connection Status Question
Good Afternoon, I have Unlimited Gigablast and for the most part I don't have much to complain about, but there are times that I notice.. I want to call it latency but that is not quite right. I'm starting to wonder if the wiring in my house or from the pole to my house is degraded, but maybe everything is fine. My question lies in the following images. Are these signal strengths & Corrected and Uncorrectable numbers reasonable for a standard cable connection? These numbers are from a 9d17h uptime on the cable modem. In High Regard, Jason79Views0likes2CommentsCox email transition - has anyone completed the transition to Yahoo
Has anyone completed the email transition to Yahoo? It would be appreciated if any Cox customer would answer this question. I have been trying to get some information about when; and all I receive from Cox is we don’t know. In my opinion this response is unbelievable - a significant customer service change and the company’s help response team can’t provide an answer is unbelievable - implies a lack of transparency or worst. So that’s why I am calling out to any Cox customer and provide some feedback about the “actual” transition. I and many of us have received the preliminary emails about the future. Has anyone's completed the transition?2.1KViews2likes12CommentsThunderbird conversion
I could use some help. I can log into Yahoo's web server to get my mail. I'm trying to switch Thunderbird from the Cox server to Yahoo. I'm being asked for my password on imap.mail.yahoo.com. I enter what I believe is my password. I get the error message "login to server IMAP.mail.yahoo.com with userID mhorowit@cox.net failed" Can you assist?- Mike48Views0likes2Comments