Recent Discussions
Email transition forced upon us, is subjecting me to uninvited ads on the Yahoo mail app!
This email transition has opened the door for ads from Yahoo. The only way to stop them is to subscribe to Yahoo +, that has an additional cost. After being a customer for more than 20 years, I'll be looking at other options for internet providers.288Views3likes12CommentsTerrible business practices
So I purchased a new house and realized that I have the distinct pleasure of now living in an area where COX is my only ISP. I go into the store to create an account. When trying to get internet supplied to my house I was told that I would get a free upgrade to fiber. I reply Awesome!!! When will the appointment be? The woman replies it will be Monday morning. For context this is right when they open Thursday morning and i purchased the house the previous afternoon. I took the following two days off to handle house thing i.e.. getting internet handled etc. I then ask if i can have a coax modem until Monday morning so I can have internet at my house for the following 4 and a half days. She replies no they do not supply coax modems. I then ask if its possible to have it installed slightly sooner because at this point I find out that for your convince you have to be home for a 4 hour window for the install. So another day of vacation burned. Also a resounding no on that front there is nothing anyone can do I have to wait until Monday. I cannot supply my own modem and I cannot get a different ISP (COX has a monopoly in our area and it is literally the only service provider). I have lived in multiple places throughout the country and it has never been more difficult that getting a modem and plugging it in. So to sum it up they are forcing me to get fiber instead of coax and because of this I need a specialized technician to install it. Thus resulting in a 5 day wait time on essentially lets face it at a utility this day in age. So all new cox accounts get fiber only way to keep the coax is to be grandfathered in, and Instead of hiring more technicians COX just increases customer wait time. Also to top it off Andrew from tech support asked me how long ago I knew I was moving out essentially stating I failed in planning the move. I was not able to get the internet switch into my name without a disconnect in service because internet is not a utility. Also never had a COX account so would have gotten fiber anyway. BRAVO COX!! Really knocked it out of the park with the blatant cash grab via a geographic monopoly, AND horrible customer service.5Views0likes0CommentsYahoo App Password for Apple Mail
I can successfully send and receive from my first migrated account. Yahoo makes use of a one-time App password that is used in lieu of the usual email password. Does anyone know if this password is tied to a specific app? Mail on a laptop and desktop would use the same password. Or is it tied to a specific email? Bob@cox.net in Mail anywhere would use the same password. Or is it a combination of the two. Yahoo generates the pw and tells you you don't have to remember it. So you're generating a new password every time you update the accounts on a new device? I'm just wondering how much of a PITA this is going to be?11Views0likes1Commentemail ownership
I am not very happy about the cox email moving to yahoo. cox customer support was useless in store and the 6 times i called them about my email not working. basically they could not tell me how to change the smtp and imap setting. after 4 hour of in person and both yahoo and cox phone help i did get one email working on one of my devices, now i have 3 laptops and 2 ipads and 2 iphones and 2 gaming desktops to change my email settings. i am not happy put it nicely. cox caused this problem , not me!!! can i have a cox tech support person come to my house and change the email setting on all my devices. cox made the decision to change the email provider. also, if you log into the yahoo website, get ready for advertisements in your face. great choice cox, not!! i have had this email since day one cox offered email. i was literally 1st day of cox.net . it was roadrunner prior. 30yrs ago. now for my revenge. EVERYONE, i talked to yahoo legal dept. yahoo owns the email now. you can leave cox and keep your email. i am no longer a hostage of cox comm. anymore. the group or individual who came up with plan to dump your email account did not think out the business plan. THIS IS A GIFT; you are longer a prisoner of cox comm. email hostage. this was the final straw, bad service, bad support, high prices. soon to be deleted you the moderator. i hope this everyone gets this message.24Views0likes1Comment- 65Views1like3Comments
Why can't I port forward?
I have the PW7 Panoramic Gateway. I used to have PW6, and port forwarded with no issue, but then the router stopped working, so I had to get a replacement. Now, I just want to forward a single port - avery simple task and basic feature of any router. When I was first searching on where to find this option, I found a site that suggested going tohttps://wifi.cox.com/. But all this tells me to do is download the Cox WiFi app. Instead, I decided to try going to the settings in my browser, at 192.169.0.1. I can access the settings just fine, but when I click through to port forward, it tells me to download the Cox WiFi app. Fine, that's annoying, but I can do that. When I go to the app, I click wifi > view wifi equipment > advanced settings > port forwarding. Then it says "Something unexpected happened. Try again or come back later." I cannot get this message to go away. I have "tried again later" for the past two weeks. I have uninstalled and reinstalled four times. Nothing will get this page to load. Everything else on the app loads correctly,but not this one single page. I did customer live chat, and the person there, in the most robotic way possible, said port forwarding is not possible. That's simply ridiculous. So I went to complain on Twitter, and the Cox Twitter account told me to DM them. They said I CAN port forward, but for that support I needed to pay $10/month for "complete care" - no, absolutely not, I am not paying $10 to get someone else to tell me that I can't do something anymore. So then, I called the support line directly, and got to tier 2 support. They sympathized with me and said they have the same model Panoramic Gateway, and they were able to port forward just fine. It was the weekend so she put in a ticket and said it would be a few days before I heard back. Today (5 days later) I called because I hadn't heard anything back yet. The new tier 2 person was equally helpful and sympathetic, but they said the resolution on the ticket I had submitted was to tell me to go the website to access my router settings. Which, if you recall from above, tells me to go to the app. Which does not work. They said this is called a "do loop". They said they can't do much else for me, said it sounds like an issue with the app so the best they could offer was for me to wait for the app to update. Googling this issue has lead me to threads similar to this for years now. So I am not hopeful for any quick resolution here. I am aware I can buy my own modem/router and forward my ports myself, however, the "plan" I'm currently on gives me this Panoramic Gateway for free, so I do not want to buy $100+ worth of equipment for access to a basic feature. So in conclusion: can someone please answer me this very simple question, speaking as a human person and not giving me another canned response: Is port forwarding actually still an option on Panoramic Gateways, and if so, why am I not able to? (If it's no longer an option - WHY NOT?)149Views0likes10CommentsInternet Outages in Gonzales, La
Hi, this is my first post here. I’ve been struggling for the past 2 months with outage issues in Gonzales, La. and have nowhere else to turn. I work from home as a triage nurse and require direct line access to internet for my job. Cannot use hotspots. My problems first started with Cox contracting an outside company to rewire my apartment complex with fiber. I lost almost 4 days of work because of this. Then I discovered (after multiple service requests) that there was a bad wire to my building. That was supposedly fixed. Now I’ve had two days this week with “storm related outages” and i have not been able to work. I can’t speak to a representative/live agent because it’s a known outage. But I would just like to know what is going on and how long this repair is estimated to take. I could lose my job because of this.20Views0likes1CommentRecurring internet outages for OVER 4 WEEKS NOW
My home has been experiencing service outages every single night since 04/22. Every night, starting at 8PM lasting until 2AM. Why can’t yall notify us of these things? Because of the predictability it leads me to believe that there is major work or scheduled work being done affecting internet. My wife and I work a swing shift from home. It’s really hard to work from home WITHOUT INTERNET. I’ve chatted in, called, visited store fronts, I’ve exhausted every single option to try and figure out what is going on and what can be done and all I get is “we don’t know, eta is XX:XX, pay us more money and we can send a technician to check out your home, pay us even more money for a support plan” etc. Not a single person can give me a reason. If there is major work happening, replacing lines, installing fiber, something that’s taking so much time and what not THEN TELL US. We jump into our shifts every night not knowing what’s to come. We are in jeopardy of losing our jobs and all we can tell our employers is “the internet is down again, my shift is going to have to resume later, sometime” and business is business so they’re going to get to a point where they’re going to replace us because of this. BUT IF WE HAD A HEADS UP WE COULD PREPARE PROPERLY. And I’m still expected to pay for a service I can’t use? You’re out of your mind. But HEAVEN FORBID they help and cut out great portions of the bill to reflect the amount of internet we can use in a day while this is going on. I’ve tried to switch providers in the meantime and Cox has monopolized the entire area leaving us no other option. And then support has the audacity to tell us that it’s our equipment…..I have a masters in computer science, I know what I’m doing with my equipment. I’m not renting your equipment that will just experience the same thing. I WANT MY MONEY BACK OR FIX THE **bleep** OUTAGE. And if you can’t do that, then GIVE ME A HEADS UP OR A TIME FRAME FOR THE REPAIRS OR SOMETHING, WHY IS THAT TOO MUCH TO ASK FOR? “Sometimes it isn’t best to provide all details of repairs and outages” WHAT A CROCK OF SH**. If you did I’d be able to modify my work. This has been the biggest joke of A MONTH I’ve ever experienced with ANY internet provider. And I have no choice but to use Cox. Anyways…..anybody else experience something similar?80Views3likes3Comments