Recent Discussions
Tuning Adapter (High-Split) Converter Problem
I have a TV ROAMIO that has been used without problems with a tuning adapter for 9 years. A few months ago I was sent a new High Split Converter (HSC-1-H) and I installed it and it worked without issue for 2 months. At 2 am a week ago, I could not receive any channels. When I unplugged the HSC tuning adapter - everything returned to normal. I replaced the Cable Card - no effect A COX tech spent 2 hours in my house and was unable to find the problem. He verified that all my wiring, splitters, and signals to the unit were fine. He replaced all the cable and splitters. I replaced with TIVO with a new ROAMIO - No change - Nothing will work once I plug in the Tuning Adapter. COX sent me a new Tuning Adapter (HSC) and everything worked for about 24 hours - then, once again at 2 am - the problem returned. No channels unless I unplug the tuning adapter. I have changed all the USB cables, twice, changed every component in the system, twice, and watched the COX tech work on the problem for 2 hours - Nothing. I have an open support ticket, but no one ever updates the status. Any suggestions? Firmware updates?559Views1like39CommentsProblems with Email on Yahoo
I managed to complete the conversion to Yahoo (simple login and setting new password). Eventually I got it on my iPhone (had to add as a new account rather than change settings from cox.net servers). Then I got it to work for Thunderbird (missing clue in instructions was to use OAuth2). And I have used both the Yahoo email app for iPhone, and the web interface on my desktop. A few test emails from one account (I have 3) to the others, and it's looking pretty good. Then, I sent from gmail. Sometimes it never arrives, sometimes it goes to the Inbox, and sometimes it goes to Junk (iPhone mail) or Spam (Yahoo app) but nowhere on Thunderbird. A friend sent 2 emails from gmail, 1 to just 1 of my "new" cox.net accounts and it went to junk/spam. He sent the 2nd to all 3 "new" cox.net accounts it was fine. I had an important email sent to me (with a time limit, from the government!) this afternoon and it never showed up. Ideas? I looked for any filters, but gmail? ftb.ca.gov? Yahoo seems to want $5/month if you want to talk to them. Not happy at this point and may start the painful transition to gmail or other service. Or am I missing something?240Views1like6CommentsHow to Use Cox e-mail Transitioned to Yahoo via Outlook ...
Just learned the details on how to do this - the instructions in e-mails we are getting are insufficient. Setting up yahoo account via link will only get you to the browser-based e-mail platform. This is required as the first step. Once this step is done, use these setting to set up Yahoo server in Outlook: POP access settings and instructions for Yahoo Mail | Yahoo Help - SLN4724 Old passwords will work using web-based Yahoo platform, but they will not work using outlook! New password is required to link Yahoo platform with Outlook - this is done this way: Open Yahoo page, and under Top Right-side point to You name letter next to e-mail icon and select Account - Overview Select Security - top 3rd from the left side. In the middle on the right side select: Generate and manage app passwords. Under App name enter Outlook. Yahoo will generate loooong password - Copy save it, as this will be the only time you will see it!! Paste this new password to Server Settings inside Outlook. This will link the outlook with Yahoo ... I hope this helps - it took me one hour with designated Yahoo help for Cox transition - 1-866-562-7250 Thyer are very knowledgeable and patient!114Views1like2CommentsWhat is with all the downtime lately?
What is the deal with the constant downtime we are seeing? Almost every day now, sometimes multiple times a day (I think the other day there were 3 planned downtime events). I only know they are planned because when I call into Cox, the automated message informs me of planned upgrades in my area currently going on. The frustration with this is that it also occurs at times during the day when I am working remotely. I also receive no notification at all about planned downtime and there is a consistent lack of customer notifications on the part of Cox and not keeping them in the loop about downtime especially during daily working hours. I am often in the middle of something only to find out my internet shut off. I have no problem with upgrades, I get it, but it is an absolute nuisance with the number of upgrades occurring right now, the frequency they are occurring at, the time frame they are occurring, and the lack of notifications to customers so that we (as customers) can plan our days around them.147Views1like11CommentsSuccessful Email transition to Yahoo: using Thunderbird on Windows
After spending a good deal of time and effort trying to make Thunderbird get along with Yahoo, I finally figured it out. If you are reading this, you have probably already called Cox only to find out that they have washed their hands of the whole email thing and will only refer you to a phone number for Yahoo. And of course Yahoo is not set up to handle this, so you will wait in the phone queue for half of forever only to find out that they don't know how to set it up either. So in the hope that my experience may help some other poor slob, I present the below instructions, and I hope it helps. I am using the Thunderbird program to access emails on a Windows computer, however I suspect the settings will be the same for anyone using Thunderbird. First, to transfer the emails to Yahoo and establish a webmail account, follow the directions provided by Cox as regurgitated here: "Visit mail.yahoo.com/login and enter your complete cox.net email address, including the Cox.net suffix, as your username. Then enter your current Cox password, and accept the Yahoo Mail Terms of Service. Upon signing in, you’ll set up a new password for your new Yahoo account." Now log out of the Yahoo webmail and open Thunderbird. I have my email accounts and corresponding folders located in a column on the left of the page. Yours may be set up differently, but mine is the default and I will base detailed instructions on that. Go to the left column and click on the line that shows your complete cox email address. If you have multiple addresses, you will need to perform the following instructions for each of them. Now look to the top right of the new page and click on "account settings". At the bottom of the settings page is the line "Outgoing Server (SMTP)", and at the far right of that line is a box that says "Edit SMTP server"; click on it. A pop-up window will open, adjust the settings as shown below: Description: COX Server Name: smtp.mail.yahoo.com Port: 465 Connection Security: SSL/TLS Authentication method: OAuth2 User Name: your user name, duh click OK Now go back to the left hand column and click on "Server Settings". On this page the settings will be as follows: Server Name: imap.mail.yahoo.com Port: 993 Connection Security: SSL/TLS Authentication Method: OAuth2 Now close Thunderbird and reopen it. You will now be asked for a password for each of your email addresses. Use the new password that you used to set up the Yahoo webmail. Congratulations you have mail! If you want to use POP instead of IMAP I suggest you first set it up with IMAP and then go back and change the setting after you know it is working.1.3KViews1like19CommentsSuccessful COX to Yahoo email transition with Thunderbird
Before you start the transition, it is useful to have a separate email from another provider for testing purposes since once you start the process there is no going back and nothing will be working for a awhile. When I got the ready to go email from coxI assumed it would be days before the service would stop. My cox accounts stopped working the next day, so get on with it already. On my PC I had Thunderbird as my POP email client and wanted to keep this. I like having my emails stored locally where they can easily be backed up. I initiated the email account transition on the yahoo mail page by entering the existing cox email address, password andgenerating a new yahoo password. The birthday you enter can be anything but it can't be changed later. Write everything down. This created a new yahoo email account with the old cox address. I was able to use the Yahoo webmail interface to access the new account, and immediately received emails from yahoo. I tested sending and receiving with my 3rd party email, and after some delay these initial emails went through also.I was able to edit my default first name, last name and preferred name on the yahoo account personal info page. So much for webmail. To get Thunderbird working I was able change my existing POP and SMTP server settings without deleting or creating a new account: pop.cox.net -> pop.mail.yahoo.com , (SSL/TLS and port 995 unchanged) smtp.cox.net -> smtp.mail.yahoo.com, (SSL/TLS and port 465 unchanged) In these same tbird dialogs, my old cox username had not included the '@cox.net', so I added that (two places). My existing password authentication setting didn't work when using the new yahoo password, so I changed both pop and smtp authentication to OAuth2. Once I did the yahoo password dialog popped up and I completed the login and connected with the yahoo servers. Still some things to tailor but basic email with tbird is working.310Views1like6CommentsSERVICE INTERRUPTION
There has been "maintenence" in my area for exactly 14 days now so we can't use our wifi. I work from home half the time and while I understand these things have to happen, I have NEVER had an outage for 2 weeks with absolutely no answers or anything to go off of. The store doesn't know what's going on and support says they have no information on this. I NEED more than that. I think we all deserve an answer.68Views0likes4CommentsTransition did not bring much....
Any help or advice would be appreciated! My transition included only 3 months of emails. I need the rest of my email!! None of my Sent Mail is there. Blank. I need my Sent Mail for record keeping. None of my extra folders came. I need them! The irony is that I was a Beta Tester when Cox first started their e-mail and internet service in North San Diego County. They brought IT personnel to the house and set up with my Win 3.11, I think it was. Not easy, but got it to work without too much trouble. This is my thanks from Cox. Advice appreciated!92Views1like3CommentsThe connection to smtp.cox.net failed !??!
My "transition" from Cox to Yahoo was working yesterday. But today when I try to send email from Windows 10 Outlook as well as myemail.cox.net webmail, I get this: Cannot Send Mail. The connection to the outgoing server "smtp.cox.net" failed ... Additional Outgoing Mail Servers can be configured for Mail accounts in Settings/Mail/Account" Are the Cox outgoing smtp servers down? I am getting emails ok, but this error when trying to send. WHY? Same problem using same settings from iPhone as well as Windows 10.Solved123Views0likes2CommentsCox email switch to Yahoo disaster
I have spent the entire morning, plus 3 phone calls, re "EMAIL transition". I have Outlook Cox email needing transition to Yahoo. Online discussions/Reddit, etc. states Yahoo does not accept Outlook transition. I also see some customers after much time/effort were able to do this. Customer service could not complete transition to Yahoo from Outlook (rep did try with no success), but suggested for $10 mo for Cox Help they could help me. This is the LAST STRAW....I have been a customer of Cox for 30 years with many ups/downs.....however, this EMAIL TRANSITION is a disaster. I can now only access my email thru the Cox email web; Outlook email does not work at all. I will be changing all services including internet, cable, phone, email @ $235 monthly bill ASAP.871Views3likes15Comments