Recent Discussions
Help with Yahoo and Outlook Transition
I began the move to yahoo on Thursday. I use Outlook as my primary place for looking at my emails and I have a business email address directed there via my Cox email address so I can those messages and they stay separate from my personal emails. All of my emails transferred to Yahoo, except those associated with my business email address. Outlook, after setting up the servers is only getting my main email address and folders to show up but I have over 3200 emails that are not transferring onto Outlook from Yahoo. My business email address and related folders and emails is no longer there. I spent time on phone with Yahoo and Microsoft but to date both companies just want to blame the other for fact that all of my emails are not showing up in Outlook. Can anyone help me with this issue? The transition gets a big fat "F" in my evaluation. To top it off, if you call into Cox, their system rolls the technical questions about emails over to Yahoo. So I'm still missing my emails after four plus days of trying to resolve this. I've been a customer of Cox for over 20 years. What a way to treat loyal customers.118Views1like6CommentsCox/Yahoo email conversion
My experience in the conversion has been a frustrating one. I followed all instructions but it did not work for me, apparently because i was using a Mac. Yahoo support was helpful and we figured it out. However, I get all my emails in Outlook and despite following all instructions on setting that up, i'm not getting the same emails over and over, after deleting them. Just this morning I deleted several emails and every time i refresh my outlook, they show up again. Any idea what is happening and how to solve it? thank you212Views0likes3CommentsCocks can’t keep up with 4k videos on YouTube with 1GB download speed
I’m paying 130$ for YouTube to buffer and lag on 4k videos when no one else is using the internet at home. Worst internet service I have ever had. DONT GET COCKS… oops I mean Cox because they suck it. Losing packets left and right.23Views0likes1CommentIncreasing frequency of internet outages (T3 timeouts)
I'm having ever more frequent internet drops over the last several weeks. It typically drops for only 1 to 10 minutes at a time. But happening more frequently of late. Sometimes it recovers on its own. Sometimes I need to reset the modem (Netgear CM1000v2). When I check the logs in my modem, the outages always seem to align with "T3 time-outs". My understanding is that this is indicative of some upstream interference, outside of my house. Perhaps stemming from an issue elsewhere in the neighborhood. I have read lots and lots of other accounts of people that experience this, and what seems like a very difficult issue to resolve. Pinpointing where in the system the issue is, source of noise/interference, etc. requiring more sr tech's to figure it out. I just spent the last 3 hours with a Cox live chat agent trying to express the issue. But only met with responses like "Thank you for staying connected". Or "I completely understand your concern. Thank you for reaching and letting us know about...". Clearly copy/paste responses the call center uses. Then asking me about other devices in my house, etc. I get it that Level 1 support is what it is. But when 20-30 minutes go by between each response, this is an unworkable path towards resolution. I've heard an informal FCC complaint is the only way to get any action. Is that really how the process works? I'm asking the community for a practical way to get support. The end of the last chat with the live agent ended with a presumptive "Just to recap, you messaged us today about your internet . I helped you with the internet . Your satisfaction means everything to us . Have we covered everything you wanted to discuss today?" Um...no.34Views0likes1CommentWhy can't I port forward?
I have the PW7 Panoramic Gateway. I used to have PW6, and port forwarded with no issue, but then the router stopped working, so I had to get a replacement. Now, I just want to forward a single port - avery simple task and basic feature of any router. When I was first searching on where to find this option, I found a site that suggested going tohttps://wifi.cox.com/. But all this tells me to do is download the Cox WiFi app. Instead, I decided to try going to the settings in my browser, at 192.169.0.1. I can access the settings just fine, but when I click through to port forward, it tells me to download the Cox WiFi app. Fine, that's annoying, but I can do that. When I go to the app, I click wifi > view wifi equipment > advanced settings > port forwarding. Then it says "Something unexpected happened. Try again or come back later." I cannot get this message to go away. I have "tried again later" for the past two weeks. I have uninstalled and reinstalled four times. Nothing will get this page to load. Everything else on the app loads correctly,but not this one single page. I did customer live chat, and the person there, in the most robotic way possible, said port forwarding is not possible. That's simply ridiculous. So I went to complain on Twitter, and the Cox Twitter account told me to DM them. They said I CAN port forward, but for that support I needed to pay $10/month for "complete care" - no, absolutely not, I am not paying $10 to get someone else to tell me that I can't do something anymore. So then, I called the support line directly, and got to tier 2 support. They sympathized with me and said they have the same model Panoramic Gateway, and they were able to port forward just fine. It was the weekend so she put in a ticket and said it would be a few days before I heard back. Today (5 days later) I called because I hadn't heard anything back yet. The new tier 2 person was equally helpful and sympathetic, but they said the resolution on the ticket I had submitted was to tell me to go the website to access my router settings. Which, if you recall from above, tells me to go to the app. Which does not work. They said this is called a "do loop". They said they can't do much else for me, said it sounds like an issue with the app so the best they could offer was for me to wait for the app to update. Googling this issue has lead me to threads similar to this for years now. So I am not hopeful for any quick resolution here. I am aware I can buy my own modem/router and forward my ports myself, however, the "plan" I'm currently on gives me this Panoramic Gateway for free, so I do not want to buy $100+ worth of equipment for access to a basic feature. So in conclusion: can someone please answer me this very simple question, speaking as a human person and not giving me another canned response: Is port forwarding actually still an option on Panoramic Gateways, and if so, why am I not able to? (If it's no longer an option - WHY NOT?)157Views0likes12CommentsPorting from Bundled Service
We have a bundle of services with Cox including Internet, TV, Home Phone, and Home Life Security. I want to port the phone number over to Ooma. When we do this, will this cause a cancellation of the bundle of services, or will it only affect the phone service so that we can cancel only the phone service from our bundle? What I don't want is for Cox to cancel all the services just because I port the phone number. Thanks in advance!7Views0likes1CommentEmail transition forced upon us, is subjecting me to uninvited ads on the Yahoo mail app!
This email transition has opened the door for ads from Yahoo. The only way to stop them is to subscribe to Yahoo +, that has an additional cost. After being a customer for more than 20 years, I'll be looking at other options for internet providers.338Views3likes17Comments