Recent Discussions
Cox email transition - has anyone completed the transition to Yahoo
Has anyone completed the email transition to Yahoo? It would be appreciated if any Cox customer would answer this question. I have been trying to get some information about when; and all I receive from Cox is we don’t know. In my opinion this response is unbelievable - a significant customer service change and the company’s help response team can’t provide an answer is unbelievable - implies a lack of transparency or worst. So that’s why I am calling out to any Cox customer and provide some feedback about the “actual” transition. I and many of us have received the preliminary emails about the future. Has anyone's completed the transition?5.1KViews2likes56CommentsCancel Peacock Premium using Contour DVR
Hello, Trying to cancel Peacock subscription that was signed up via Cox Contour DVR. The published instructions do not apply to my set up. No tile or app titled "Manage My Subscriptions" exists, as outlined in the Cox KB article: https://www.cox.com/residential/support/canceling-streaming-subscription-service.html#:~:text=Using%20the%20arrow%20buttons%2C%20highlight,to%20cancel%2C%20then%20press%20OK.&text=3-,Using%20the%20arrow%20buttons%2C%20highlight,My%20Subscriptions%2C%20then%20press%20OK.&text=Using%20the%20arrow%20buttons%2C%20highlight%20Unsubscribe%2C%20then%20press%20OK. I have Complete Care, so I can try to arrange a tech to the home to navigate the menus for me, as I am elderly, but hoping for another set of eyes from another Community Member to help me here on where to navigate on the Contour Remote and DVR. Thanks!16Views0likes2CommentsTuning Adapter (High-Split) Converter Problem
I have a TV ROAMIO that has been used without problems with a tuning adapter for 9 years. A few months ago I was sent a new High Split Converter (HSC-1-H) and I installed it and it worked without issue for 2 months. At 2 am a week ago, I could not receive any channels. When I unplugged the HSC tuning adapter - everything returned to normal. I replaced the Cable Card - no effect A COX tech spent 2 hours in my house and was unable to find the problem. He verified that all my wiring, splitters, and signals to the unit were fine. He replaced all the cable and splitters. I replaced with TIVO with a new ROAMIO - No change - Nothing will work once I plug in the Tuning Adapter. COX sent me a new Tuning Adapter (HSC) and everything worked for about 24 hours - then, once again at 2 am - the problem returned. No channels unless I unplug the tuning adapter. I have changed all the USB cables, twice, changed every component in the system, twice, and watched the COX tech work on the problem for 2 hours - Nothing. I have an open support ticket, but no one ever updates the status. Any suggestions? Firmware updates?604Views1like41Commentsinternet connection
For the past 4 months or more have gone without internet connection 2 to 3 times per month no connection for 6 to 8 hours I'm not paying $70 a month anymore I'm done... today was the last straw as of May 3rd 2024 I will pull the plug... I have a phone for internet way more reliable...3Views0likes0CommentsI'm not getting all of my email since Yahoo switch....does anyone think it will get better?
I have been randomly not receiving email since the switch to Yahoo(I access email direct through a browser). Some email comes through....some(even email I bcc myself on from a gmail account) don't. There is no issue with blocked addresses, or any other setting....verified by Yahoo tech support. Consulted with Yahoo support and they say it's not their issue. Do any of you tech savy people think this situation will get better? I started switching some of my email accounts to gmail....the most important business ones. But what a pain this is.13Views0likes0CommentsPremature success
After struggling for two full day and getting my 5 accounts to work on Thunderbird and IOS, non were able to receive messages this morning and a bare few are coming through now. Could it be that Yahoo does not have adequate server capacity to handle the additional Cox traffic?4Views0likes0CommentsNot getting all email
I was able to set up the Yahoo account. But while I am getting some emails, I am definitely not getting all emails. I checked and they are not in the spam folder or trash folder, and I have no filters or blocked address on Yahoo that could be causing the problem. In other words, while Yahoo is getting some of the emails sent to myadress@cox.net not all of them are getting to Yahoo. I definitely know that these emails were sent and the people sending them had my correct email address, but they are not all getting through to Yahoo for some reason. For example I got the email sent to me to complete my registration to this forum others have not even got to Yahoo and are not there in my Inbox, Trash, or Spam folder. I was wondering if anyone else has had the same problem?163Views1like8CommentsCannot Send Mail
What happened to the instructions that were supposed to arrive once the transition to Yahoo happened? I can send emails from Windows 10 desktop using the Cox webmail address: https://www.cox.com/content/dam/cox/okta/mail.html However I can't send email using the Mail app on my iPhone or iPad. I get this message: "Cannot Send Mail. The connection to the outgoing server "smtp.cox.net" failed. Additional outgoing Mail Servers can be configured for Mail accounts in Settings > Mail > Accounts>" How can I determine if I am in "transition" or some other problem?381Views3likes20CommentsCapped at 100Mbps even though I'm paying for 1Gbps
I moved into this house a little over a month ago and I have not been able to get even close to the speeds I'm paying for. I have the 1Gbps plan and can never exceed about 90Mbps. I have had no success with chat agents as none of them seem to understand what I'm saying. I even tried replacing the modem in case there was an issue with that but it's still the exact same problem. I finally had a technician out yesterday who replaced a line outside the house (which wasn't necessary and didn't do anything to fix the issue and now I have to wait two weeks for someone else to come bury it) and then said I would need a "maintenance tech" to check settings at the box outside my house (not sure why the first tech couldn't do it) and he said that tech would arrive by 7pm yesterday; however, no one ever showed up. I am at my wits' end trying to find someone who can both understand my issue and actually fix it. It should not be this hard to get what I'm paying for.20Views0likes1CommentYahoo Email Transition Issue #2 (POP & IMAP?)
BIG Issue #2 with Yahoo Migration... There may be a solution to this but I have yet for get any of my attempts to work and I don't want to have to pay for something I've been doing for decades. I use a Mail client which allows me list all my accounts in one place. I use this approach on ALL my devices (CPU, mobile, tablet). I have yet to get any perturbation of IMAP or POP mail clients/settings to work. Has anyone discovered a mail client that allows you to POP or IMAP to your .cox email addresses through any of Yahoo's servers? Should have (and perhaps it is but I don't know it) been something Cox addressed B4 dumping all their email customers without providing workable solutions. Loyal Cox customer for over 30 years; very disgruntled - but it is the only high-speed option in my 30 YO neighborhood. Please some other ISP - rescue us!512Views0likes6Comments