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Why can't I port forward?
I have the PW7 Panoramic Gateway. I used to have PW6, and port forwarded with no issue, but then the router stopped working, so I had to get a replacement. Now, I just want to forward a single port - avery simple task and basic feature of any router. When I was first searching on where to find this option, I found a site that suggested going tohttps://wifi.cox.com/. But all this tells me to do is download the Cox WiFi app. Instead, I decided to try going to the settings in my browser, at 192.169.0.1. I can access the settings just fine, but when I click through to port forward, it tells me to download the Cox WiFi app. Fine, that's annoying, but I can do that. When I go to the app, I click wifi > view wifi equipment > advanced settings > port forwarding. Then it says "Something unexpected happened. Try again or come back later." I cannot get this message to go away. I have "tried again later" for the past two weeks. I have uninstalled and reinstalled four times. Nothing will get this page to load. Everything else on the app loads correctly,but not this one single page. I did customer live chat, and the person there, in the most robotic way possible, said port forwarding is not possible. That's simply ridiculous. So I went to complain on Twitter, and the Cox Twitter account told me to DM them. They said I CAN port forward, but for that support I needed to pay $10/month for "complete care" - no, absolutely not, I am not paying $10 to get someone else to tell me that I can't do something anymore. So then, I called the support line directly, and got to tier 2 support. They sympathized with me and said they have the same model Panoramic Gateway, and they were able to port forward just fine. It was the weekend so she put in a ticket and said it would be a few days before I heard back. Today (5 days later) I called because I hadn't heard anything back yet. The new tier 2 person was equally helpful and sympathetic, but they said the resolution on the ticket I had submitted was to tell me to go the website to access my router settings. Which, if you recall from above, tells me to go to the app. Which does not work. They said this is called a "do loop". They said they can't do much else for me, said it sounds like an issue with the app so the best they could offer was for me to wait for the app to update. Googling this issue has lead me to threads similar to this for years now. So I am not hopeful for any quick resolution here. I am aware I can buy my own modem/router and forward my ports myself, however, the "plan" I'm currently on gives me this Panoramic Gateway for free, so I do not want to buy $100+ worth of equipment for access to a basic feature. So in conclusion: can someone please answer me this very simple question, speaking as a human person and not giving me another canned response: Is port forwarding actually still an option on Panoramic Gateways, and if so, why am I not able to? (If it's no longer an option - WHY NOT?)32Views0likes1CommentFed UP with the Outages
I am extremely infuriated in the lack of consistent service by this company. Also, I am disappointed in my own resistance towards leaving after so many years of subpar service. That will change now. We have been without Internet all day and this happens multiple times a month, even with a brand new router! As a business owner who relies on functional and fast Internet service to stay connected through video sessions with clients, this is unacceptable. Additionally, there is no way to file a complaint or speak to someone about prorating my bill since I pay full price each month for this service, yet do not receive the service for the entire time.37Views1like0CommentsRaised prices in my area with no alert
Hello! I am single man living in a 700 square foot 1 bedroom apartment and for some reason my internet bill is almost on par with most homes. I use only internet which was $49.99 a month for the past 2 years and I didn’t really think much of it. As of yesterday my bill now sits at $109.00 just for 4 of my devices to be connected. This is disgusting and greedy on cox part. People are already working their tails off to get by and to DOUBLE your price when nothing has changed for me other than more lag while I game, connection interruptions during meetings, the list could go on. Then on top of that you sent a text a day before my bill is due. No 2 weeks heads up, nothing in the mail, no emails. Charging over $100 for wifi is absurd and doing that knowing people have to use WI-FI to do remote work or any other daily activities is wrong. I see everywhere across the country, people unhappy with Cox and its sad to see that the consumers needs comes last in the eyes of big business. To then offer me “ other options” ( all of which stayed in the hundreds of dollars) is basically a spit in my face and i dont mind telling you people where to shove those offers. Just an overall greedy and price gouging company. I know its not the ground employees fault or anything like that. They’re not the problem. JarrettSolved29Views0likes1CommentONCE AGAIN...Cox is not honoring offer sent via email
I got an email for 1GB internet for 69.99 a month w/unlimited data offer. The redeem now button is not working and the offer is not in my offers online. I called the number in the email and was transferred from the sales dept, to the loyalty dept, to tech support, I also visited a store and ALL of the agents were able to confirm they were able to see the email I was sent, but NONE of the agents were able to honor or push through the offer. The only thing they could do was increase the internet connection for 1 year but to get the unlimited data play I would pay +$50. Highly disappointed customer here. This is not acceptable and is illegal.Solved60Views0likes2CommentsMoved service to a new apt and there isn't a cable drop
Cox is trying to charge me $100 to send a tech out to fix this problem. The support guy that I chatted with for 45 minutes said everything is good on his end and that he's done all he can do. Should I really have to pay for a tech to come install a cable drop for me that's supposed to already be here. Doesn't seem fair to me. I understand if I was relocating an existing drop but this shouldn't be on my bill. Please someone, correct me if I am wrong. Thanks.Solved722Views0likes4Comments