Recent Discussions
Cox email switch to Yahoo disaster
I have spent the entire morning, plus 3 phone calls, re "EMAIL transition". I have Outlook Cox email needing transition to Yahoo. Online discussions/Reddit, etc. states Yahoo does not accept Outlook transition. I also see some customers after much time/effort were able to do this. Customer service could not complete transition to Yahoo from Outlook (rep did try with no success), but suggested for $10 mo for Cox Help they could help me. This is the LAST STRAW....I have been a customer of Cox for 30 years with many ups/downs.....however, this EMAIL TRANSITION is a disaster. I can now only access my email thru the Cox email web; Outlook email does not work at all. I will be changing all services including internet, cable, phone, email @ $235 monthly bill ASAP.982Views4likes21CommentsSerious Issue With Yahoo Mail
There is a serious problem with Yahoo mail. While I was bale to set up the Yahoo account I noticed that I was not getting all my emails and the "lost" emails were not in my Inbox, Trash or Spam folder and I did not have any filters and blocked addresses that could cause the problem. And, it seems there is at least one other person with the same issue. So I called Yahoo tech support and after much discussion and higher ups getting involved here is what I was told: I was told to contact the companies, or people, that I was not receiving the emails from and ask them to update their security settings and that there is nothing that Yahoo can do at its end as they won't accept emails from sources that don't meet Yahoo's security needs. I was told by the tech support person that it was my responsibility to get the problem solved not Yahoo's.38Views0likes1CommentNot getting all email
I was able to set up the Yahoo account. But while I am getting some emails, I am definitely not getting all emails. I checked and they are not in the spam folder or trash folder, and I have no filters or blocked address on Yahoo that could be causing the problem. In other words, while Yahoo is getting some of the emails sent to myadress@cox.net not all of them are getting to Yahoo. I definitely know that these emails were sent and the people sending them had my correct email address, but they are not all getting through to Yahoo for some reason. For example I got the email sent to me to complete my registration to this forum others have not even got to Yahoo and are not there in my Inbox, Trash, or Spam folder. I was wondering if anyone else has had the same problem?31Views0likes2CommentsUdate on 'not getting all my mail'
I have really appreciated the comments and info above from users. I wrote a message about 10 days ago about receiving very little mail and no sent mail in the new Yahoo account. I think now, after review, that since I was using Thunderbird as a front end and using a POP server, the ‘missing’ mail and sent mail was obviously in the TBird account on my computer. Which I was worried that it would just be a static, frozen data file. Using the info I wrote down about the servers POP and smtp before the merger I wondered if I could merge the Cox-Yahoo new info into the existing account. (Rather than having TBird create a NEW second account for Cox-Yahoo). I opened my existing TBird account and went into the account settings and put in the POP and SMTP info for Yahoo. I had a few challenges since at first there was no OAuth2 in the choices in the drop down list. After a little fiddling around and some restarts of TBird and one trip to Yahoo, suddenly that choice appeared in the list and I was done and it works fine. So I wind up with all my mail and all my sent mail from before and all the new data from the Cox-Yahoo account in my 'new' original TBird account, my objective. My idea of modifying the existing TBird account was reinforced by several of the messages above, and thank you for that added info.42Views1like1CommentGobsmacked at the Unlimited Lie.. It's not even hidden
Since the ACP is ending prices have gone up significantly and now the word unlimited is in the top line of every internet plan that Cox sells but if you scroll to the bottom of that offer you will find a data cap and an insane amount of overage charges if you go over 1.28 terabytes this is just it's sad. I guess, in this age of misinformation it's okay to say oh "it's unlimited" and when you read the last line on the contract data cap is Applied at 1.28 TB Oh well, we're going back to the practice of keeping the poor people poor, making them pay more, make them get less and make him think they've got it made by the lies on the label. Only to find out when the bill comes that they have made a horrible mistake and they have been grifted by their internet service provider.28Views0likes1CommentArris SB8200 Questions
Today I upgraded to the Arris SB8200 modem and when I have the coax cable plugged into the modem I cannot access the web gui using the standard http://192.168.100.1/. Also I noticed that all my lights are green and none are blue for bonded channel. How long does it take for the channels to bond and why can I not access the gui when connected to the coax network?158Views0likes13CommentsSERVICE INTERRUPTION
There has been "maintenence" in my area for exactly 14 days now so we can't use our wifi. I work from home half the time and while I understand these things have to happen, I have NEVER had an outage for 2 weeks with absolutely no answers or anything to go off of. The store doesn't know what's going on and support says they have no information on this. I NEED more than that. I think we all deserve an answer.107Views0likes6CommentsE-mail Transition Failure
Since my e-mail has transitioned to Yahoo, I am losing e-mails. E-mails that I have been getting forever are no longer getting delivered, or very sporadic. See below for examples of e-mail concerns. E-mails from Amazon when placing orders; sometimes they get to me, but most of the time not being delivered E-mails from Generac when the generator operates; same as above for Amazon E-mails from friends; one friend sent me an e-mail 5 times before it was ever delivered I try to call Yahoo and all I get is a recording saying there is an extremely long wait an to try calling at a different time. It does let you hang on, but I final gave up after 2 hours. This is totally ridiculous.16Views0likes0CommentsCannot Send Mail
What happened to the instructions that were supposed to arrive once the transition to Yahoo happened? I can send emails from Windows 10 desktop using the Cox webmail address: https://www.cox.com/content/dam/cox/okta/mail.html However I can't send email using the Mail app on my iPhone or iPad. I get this message: "Cannot Send Mail. The connection to the outgoing server "smtp.cox.net" failed. Additional outgoing Mail Servers can be configured for Mail accounts in Settings > Mail > Accounts>" How can I determine if I am in "transition" or some other problem?349Views3likes19CommentsTuning Adapter (High-Split) Converter Problem
I have a TV ROAMIO that has been used without problems with a tuning adapter for 9 years. A few months ago I was sent a new High Split Converter (HSC-1-H) and I installed it and it worked without issue for 2 months. At 2 am a week ago, I could not receive any channels. When I unplugged the HSC tuning adapter - everything returned to normal. I replaced the Cable Card - no effect A COX tech spent 2 hours in my house and was unable to find the problem. He verified that all my wiring, splitters, and signals to the unit were fine. He replaced all the cable and splitters. I replaced with TIVO with a new ROAMIO - No change - Nothing will work once I plug in the Tuning Adapter. COX sent me a new Tuning Adapter (HSC) and everything worked for about 24 hours - then, once again at 2 am - the problem returned. No channels unless I unplug the tuning adapter. I have changed all the USB cables, twice, changed every component in the system, twice, and watched the COX tech work on the problem for 2 hours - Nothing. I have an open support ticket, but no one ever updates the status. Any suggestions? Firmware updates?595Views1like40Comments