Recent Discussions
Dvr fast forwarding goes back to beginning several times during one game.
This seems to be happening more often. I’m extremely fed up with it. When fast forwarding dvr of live sports the recording jumps back to the beginning and I have to find my spot again. This happened 10+ times in a single game. Cox needs to address this! I pay way too much for this service to have this happening. I’ve seen this in forums going back a few years. This is ridiculous! Someone from cox please contact me.55Views0likes3CommentsCox Email Transition Link
The link provided by cox says "1. Visit www.cox.com/emailmove and enter your full email address, including the Cox.net suffix, as your username." However, the link above sends me to a .ru Russian Domain link; https://waitingtosky.ru/C0489iekio/and9224vv/ Doesn't seem legit.373Views0likes12CommentsUsing Yahoo Email on iMac Double Emails On Old Emails
I was able to set up Yahoo emails on my iMac mail icon. After everything download onto my iMac mail my messages have doubled. Looking at my emails before I did it are showing a number 2 next to them. When I click on the 2> two of the same emails drops down. When I click on one of them and hit delete to go to trash both disappear leaving one in my inbox. The thing is that email is now blank. I go into trash and add back to inbox. The message appears again but the 2> come back. I now have over 1,000 messages which should only be 500. Has anyone figured out what to do to get messages back to normal?85Views0likes3CommentsHelp with Yahoo and Outlook Transition
I began the move to yahoo on Thursday. I use Outlook as my primary place for looking at my emails and I have a business email address directed there via my Cox email address so I can those messages and they stay separate from my personal emails. All of my emails transferred to Yahoo, except those associated with my business email address. Outlook, after setting up the servers is only getting my main email address and folders to show up but I have over 3200 emails that are not transferring onto Outlook from Yahoo. My business email address and related folders and emails is no longer there. I spent time on phone with Yahoo and Microsoft but to date both companies just want to blame the other for fact that all of my emails are not showing up in Outlook. Can anyone help me with this issue? The transition gets a big fat "F" in my evaluation. To top it off, if you call into Cox, their system rolls the technical questions about emails over to Yahoo. So I'm still missing my emails after four plus days of trying to resolve this. I've been a customer of Cox for over 20 years. What a way to treat loyal customers.66Views0likes5CommentsLifeline support failure
Greetings, I've been on ACP since the program began. I cannot correctly recall whether I'd tried to qualify for Lifeline before that point, though. Of course with ACP ending I was eager to continue with an affordable subsidy. I first had massive trouble with the Cox website which basically refused to answer my queries. It seems like a simple input box where you enter your address, and it tells you whether you qualify. I was told by Support to just go to Getinternet.gov and apply with the USAC, then come back to Cox with approval in hand, so I did. I can't recall why I tried so hard to get through Cox's gatekeeping at the time. I've been approved for Lifeline, and having the chat support rebuff me, I contacted Sales who informed me that my address isn't eligible for Lifeline service. This is bizarre: I live in low-income housing in a low-income ZIP code. My neighbors are sex offenders, Section 8 participants, and homeless people. I was flabbergasted when the salesman said that the address doesn't qualify. The only consolation is perhaps that this explains why the website so adamantly refused to answer my queries, though. It's a shame I went through the whole application process twice before even finding out I shouldn't have bothered.12Views0likes1CommentBad router port
Hi all, I have a Technicolor CGM4331 modem router. I use my own router so the modem/router is set to bridging mode. This set up has worked great and I don't have any complaints about Cox's internet service. Yesterday my internet connection started failing intermittently. I'd have internet for awhile and then I wouldn't. It finally stopped working altogether. I switched the internet connection to another port and everything has been working fine. The original connection was in the lower port over the power plug, I switched it to the upper port over the coax cable connector. Let's assume the port was bad and that my remedy was the correct fix: (1) Can I continue to use the Cox Modem/Router or (2) Is the bad port indicative of something that will affect the other ports? Thanks.12Views0likes0CommentsCox Equipment Upgrade?
I received the famous email from Cox saying I had to upgrade my equipment or lose service. Went to the Cox store and they were clueless but put in an order. A tuning adapter arrived in the mail. I have a Tivo with a cable card and have not used a tuning adapter in years. Returned it long ago. I took my Contour 2 tuner to the store and they took it and said to keep the remote because the tuning adapter did not include one. At this point I have the new tuning adapter, the remote from the old Contour box and a cable card. If we do not need a tuning adapter now, are we really going to need this one?21Views0likes1CommentNew Tuning Adapter constantly rebooting Tivo
I just received the new Vecima tuning adapter and originally had issues activating it. Had a Cox tech come out and got it sort of "working". Hours after he left, I turned on the TV and it caused my Tivo to reboot. Once it rebooted, it couldn't see the tuning adapter. If I leave it connected to the Tivo, I noticed it rebooted a bunch of times (it interrupted some recordings). If I leave the Tivo and Vecima unplugged for 5 minutes and then plug them in, it will connect. As soon as I went into the Tuning Adapter diagnostics, I can see the firmware is 1.8.0 and after 2 button presses it rebooted my Tivo again and the tuning adapter is again not showing up. Do the reboots ever stop? I can't keep it connected if it constantly keeps rebooting and stopping my recordings.17Views0likes1CommentMigration to Yahoo
This is the worst experience ever!!! A definite FAIL!!!! I am unable to gain my emails in Outlook or iPhone. The only place to read my emails is on the Yahoo webpage. HORRIBLE. Dealing with all the ads is annoying. Cox, I recommend you cease this migration until all the bugs are worked out. Terrible customer service. Terrible email service. This was the reason I stopped my Yahoo email account.93Views0likes0Comments