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“Just lie to customers, what can they do lolol?!”- Cox Communications
Contacted customer service 11/2023 about my promo ending 02/09/2024, plus we were moving so needed to transfer service as well. I asked how much of an increase I was looking at once the promo expired and if it was outrageous, I’d need to cancel service. I was told the increase was not much more as I was “eligible for a promo rate”…I would pay $120.25, I asked about my security system and was told it will all remain the same and my bill will be $120.25. My bill went up to $237.61 in March of this year. I’ve called, I’ve chatted etc etc and NO ONE will honor their agreement. I also was told my installation would be free, I paid $100 instead and another charge for extra equipment. I’m attaching the transcript as evidence since literally NO ONE at Cox will acknowledge the blatant lies and misinformation. How they get away with this is insane!28Views0likes4CommentsEmail migration if Yahoo account already exists?
I previously had a Yahoo account using my cox.net email for the account name. What happens now? Yahoo doesn't ask me to change my password when I log in and I don't see any cox.net emails... Where can I find step by step instructions? Thank you.Solved174Views0likes5CommentsLink cox.net mailbox in Yahoo
I was able to transition my cox.net account to Yahoo. I already have a yahoo mail account - lets call it xyz@yahoo.com Yahoo allows linking mailboxes to have a unified inbox. This is not working with my cox.net account 1. If I choose "yahoo" service provider option it says cox.net is not a valid yahoo email address 🤪 2. I cannot choose the "other" option as Cox servers no longer connect 😬 This is really messed up 😠 How to get this to work. Surely there is an underlying yahoo domain to the cox.net domain ?? Has no-one at Cox/Yahoo thought about this use case ??41Views0likes2CommentsHow long do I have to pay a late bill before disconnect?
I've been trying to move my payment date as I have hit some rough times (blown car transmission) and my bill will be paid late. Every time I try to do this, I just get a message that says "Sorry something went wrong. Please try again or contact us." I've tried to do this on the app and two different internet browsers but still no dice. I reached out via chat and no one could tell me any specifics, but they did try to sell me more services. I just need to know how long it is, typically, before I potentially run into disconnection. Also, how do you apply for a payment arrangement? Again, the agent I chatted with either didn't know or wouldn't say when I asked. Thanks.12Views0likes1CommentYahoo says, "Sorry, we don't recognize this email."
I just went to the mail.yahoo.com address that's been given and typed in my 5 letter email prefix and then Cox.net like I've was told to do by the instructions. It returned a message that, "Sorry, we don't recognize this email." What do I do now?20Views0likes0CommentsTuning Adapters – Cox San Diego
A+ …Thank you, Cox! The new TAs are up and running and all seems fine. My good luck to get a Tech who knew exactly what he was doing and we installed both TAs in about 20 minutes. “Leave the USB cable off for 24 hours, then reboot. Call me if there’s a problem” 24 hours later I hooked up the USB and the Tivo complained about the tuning adapter; rebooted the TA (about 1 min) and then all was fine, the sub-channels of HBO and ShowTime now work and everything is fine. The path to obtain the TAs had a few ups and downs. The CHAT agent wanted to upgrade my internet speed or else the TAs wouldn’t work; when asked for just the TAs please, said to go to the Cox store. The Cox store rep said the store didn’t have nor expect to have the TAs, but gave me a good number to call at tech support to order the TAs. Received an appointment for just a few days later. Thank you!5Views0likes0CommentsSuccessful Email transition to Yahoo: using Thunderbird on Windows
After spending a good deal of time and effort trying to make Thunderbird get along with Yahoo, I finally figured it out. If you are reading this, you have probably already called Cox only to find out that they have washed their hands of the whole email thing and will only refer you to a phone number for Yahoo. And of course Yahoo is not set up to handle this, so you will wait in the phone queue for half of forever only to find out that they don't know how to set it up either. So in the hope that my experience may help some other poor slob, I present the below instructions, and I hope it helps. I am using the Thunderbird program to access emails on a Windows computer, however I suspect the settings will be the same for anyone using Thunderbird. First, to transfer the emails to Yahoo and establish a webmail account, follow the directions provided by Cox as regurgitated here: "Visit mail.yahoo.com/login and enter your complete cox.net email address, including the Cox.net suffix, as your username. Then enter your current Cox password, and accept the Yahoo Mail Terms of Service. Upon signing in, you’ll set up a new password for your new Yahoo account." Now log out of the Yahoo webmail and open Thunderbird. I have my email accounts and corresponding folders located in a column on the left of the page. Yours may be set up differently, but mine is the default and I will base detailed instructions on that. Go to the left column and click on the line that shows your complete cox email address. If you have multiple addresses, you will need to perform the following instructions for each of them. Now look to the top right of the new page and click on "account settings". At the bottom of the settings page is the line "Outgoing Server (SMTP)", and at the far right of that line is a box that says "Edit SMTP server"; click on it. A pop-up window will open, adjust the settings as shown below: Description: COX Server Name: smtp.mail.yahoo.com Port: 465 Connection Security: SSL/TLS Authentication method: OAuth2 User Name: your user name, duh click OK Now go back to the left hand column and click on "Server Settings". On this page the settings will be as follows: Server Name: imap.mail.yahoo.com Port: 993 Connection Security: SSL/TLS Authentication Method: OAuth2 Now close Thunderbird and reopen it. You will now be asked for a password for each of your email addresses. Use the new password that you used to set up the Yahoo webmail. Congratulations you have mail! If you want to use POP instead of IMAP I suggest you first set it up with IMAP and then go back and change the setting after you know it is working.2.9KViews3likes37Comments