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Internet drops; zero upload
For the last year, my internet intermittently drops or grinds to a sluggish pace. I have gigablast, have Eero Pro 6 routers all through the house, have an Arris sb8200 modem (which per Cox is compatible and I have used prior versions over the years with no issue). I even bought another Arris sb8200 to see if first one was bad. I have had Cox out to my house at least 6 times in last year to investigate but not one tech can "find the problem" but they tinker with things every time they come. Sometimes it goes out in the morning before work, sometimes midday, sometimes at night. Happens when I am the only one home working or when whole family is home working, streaming, gaming. I am about to lose my mind over this. I have had Cox for almost 15 years and no issues until about a year ago. All the equipment and plan I have I've had for more than a year so to me, it can't be the equipment, and I have the fastest plan. So all signs point to the problem being on Cox's end. But they have checked the street, the outside of the house, the inside of the house, with no solution. If anyone has a suggestion I am all ears. The only thing I don't want to do is get the Panoramic Wifi modem if at all possible. I've never needed it before and prefer not to use it since it is a modem and router and I am happy with my Eero routers and don't want to have to replace them.1View0likes0CommentsCOX is the worst
Why does COX make it so difficult to contact their support? All the links on their site go nowhere...talk to Oliver, click here....NOTHING!!! Seems like every few months my Internet goes out, then I spend far too long trying to get a live chat going only to be told there is no problem. WHY have an option if it does not work and you wonder why people hate calling support...they are trying to use the options presented to them on your site, but get nowhere.17Views0likes1CommentHelp me get help from Cox
We have had terrible internet for 7 weeks after a prolonged outage. Paying for 500 Mbps but have inconsistent speeds (15-500), high ping and frequent disconnects. Both wired and wireless devices have problems. Cox has sent 4 different guys over the last 2 weeks, and they all gave different takes on the issues from "bad footprint" to external wiring. They have replaced line to the box and from the box to the faceplate. Using Cox Gateway. The problems persist. Do I just keep asking for tech to be sent hoping that someone will finally be skilled enough to fix this? Or is there some other method to get Cox's attention? Also, how do I get a refund for bad service?27Views1like6CommentsABC and Fox not working
ABC and Fox channels are not working on any of our cable boxes. Receive a message that says “ we’re having trouble on our end. This channel isn’t currently working...”. Neither channel has worked for 3+ days. Reset box numerous times, reset system, unplugged and lugged back in and no change. Cox support has been worthless, response was they must be undergoing maintenance at abc and Fox yet we aren’t showing anything, and should be back up in an hour or so. Yet no Response when I remind them they have been down for 3 days. anyone Else? Orange County, ca2.2KViews0likes5CommentsPacket Loss Issue
I have had issues for atleast half a year now with cox, maybe more. I am having severe packet loss upload issues and its gotten worse as time has gone on. A tech came out today and agreed finally it was on coxes end. And the sad part is as soon as he left it got worse. I was getting 2-13% consistently. now its 10-20% with occasional unusable 90% packet loss, all uploaded. Any time I spoke with cox about this all i got was a reset and more product shoved down my throat, you need the unlimited package, you need the wall to wall wifi, etc. I know the issue is a node with cox. And I don't know if they will ever do anything about it. If you are in the Louisiana area. I would use someone else if you can. Good luck.32Views1like1Commentexcessive data use charges
Since the November 2023 billing cycle, I have been hit with ~ $70 of data overage charges each month. Our usage patterns have not varied for the past several years, in fact they actually appear lower during months everyone was home full time. I am also confident nobody is hijacking our wifi and none of the devices have malware. So, I followed the process and opened a ticket with support, which was of no help. They just kept referring me to the "data usage meter" report in my account portal and claimed it was accurate. I asked for a copy of specific traffic logs so I could audit accuracy and hopefully identify the root cause source device(s). They advised me that specific information wasn't captured. I asked how they could classify my traffic as "web browsing" versus "social media" versus "network management and testing" (according to their data meter) if they didn't have the specific data from their logging. They had no answer for that query. My next step was to register a complaint with my local utility regulator (PURA for Connecticut). Literally the day after I submitted my complaint (and included several other Cox forum posts indicating other customers with very similar issues), I received a call from a "Cox Escalation Specialist", who basically repeated the talking points from the original service call I opened. It appears PURA didn't do anything other than literally pass along a complaint to a utility they are supposed to regulate. Not happy with this development, I contacted my local State Senator's Office and asked them to intervene on my behalf. All I am asking for is specific and accurate data to support Cox' claim of excessive use. It seems like this is a concerted effort to dissuade customers from complaining in the hopes they will simply pay the recurring charges or upgrade to a more expensive unlimited data plan. If Cox can prove their claims of excessive usage, I will be happy to pay or upgrade without complaint, but until then, I don't plan to let this rest.257Views0likes14Comments2.5G wired connection
I just signed up for the 2 Gig plan. I received a "PW8 Panoramic WifiGateway" and have connected it. And...I have a connection. My use case requires my own router that I can adjust as needed. My current router is 1G capable - so I believe I'm limited to 1G. However - I'm willing to invest in a 2.5G capable router if the modem is compatible. I believe I read somewhere that ethernet port 4 on the Panoramic device is 2.5G. I'm asking if indeed this is so and can I get the full speed accordingly?13Views0likes1Comment