Recent Discussions
Only IPv4 after modem upgrade (IPv6)
Hello, Today I upgrade my modem from a Cisco DPC3010 to an Arris S33. I had to chat with Cox support to register the new modem. After they registered the modem, Internet started working only for IPv6 addresses. IPv4 addresses were not routed to the Internet. The customer support representative only recommended to clear the cookies, and did not know what else to do apart from sending a technician. I could not wait for a technician to come, so I asked them to re-register the old modem. With the old modem it was again working in both IPv4 and IPv6. Any recommendation about how to fix this? Try again? Thanks, Ludovico7Views0likes1CommentUsing Yahoo email in Mac OS mail app
I have created my Yahoo account in my Mac OS mail, but I can't seem to bring it online-attempts to change it from offline to online are futile. Anyone with a Mac able to help? I tried Yahoo chat, the AI bot is useless and if I want help from Yahoo I have to pay. I can't stand Yahoo in the browser. I can't see the text very well b/c my eyes are old now. The ads are annoying and I will drop Cox before I pay for Yahoo premium. We were looking for a reason to switch to the new Verizon 5g box. Might be now. Thank you in advance.Solved4.3KViews4likes95CommentsWebco advertisement when tv turned on
When the tv is first turned on, a Webco advertisement appears rather than going to a tv channel. It is supposed to go away with the push of any button on the Contour remote, but it doesn't. None of the buttons do anything. We have to just wait for up to 2 minutes for the channel to come on. We've set the privacy and notification preferences, but nothing changed.33Views0likes4CommentsCox email transition - has anyone completed the transition to Yahoo
Has anyone completed the email transition to Yahoo? It would be appreciated if any Cox customer would answer this question. I have been trying to get some information about when; and all I receive from Cox is we don’t know. In my opinion this response is unbelievable - a significant customer service change and the company’s help response team can’t provide an answer is unbelievable - implies a lack of transparency or worst. So that’s why I am calling out to any Cox customer and provide some feedback about the “actual” transition. I and many of us have received the preliminary emails about the future. Has anyone's completed the transition?3.9KViews2likes40CommentsCox IS BAD!
Service sucks. Always dropping. Mine has been out over 24 hours. No eta anymore. Just broken. They need to communicate more to affected clients! No reason its out 24 hrs without a notice it will be if they are doing a scheduled maintenance or upgrade! Customer service just says sorry and provide a bill credit of 5 dollars which is 8٪ of my hourly rate. I hate cox and have no other option!33Views0likes2CommentsWhat is with all the downtime lately?
What is the deal with the constant downtime we are seeing? Almost every day now, sometimes multiple times a day (I think the other day there were 3 planned downtime events). I only know they are planned because when I call into Cox, the automated message informs me of planned upgrades in my area currently going on. The frustration with this is that it also occurs at times during the day when I am working remotely. I also receive no notification at all about planned downtime and there is a consistent lack of customer notifications on the part of Cox and not keeping them in the loop about downtime especially during daily working hours. I am often in the middle of something only to find out my internet shut off. I have no problem with upgrades, I get it, but it is an absolute nuisance with the number of upgrades occurring right now, the frequency they are occurring at, the time frame they are occurring, and the lack of notifications to customers so that we (as customers) can plan our days around them.89Views1like7CommentsOutgoing server (SMTP) smtp.cox.net was lost
Has the 'transition to Yahoo mail happened yet? I am not able to send email today - says no co. Who do I contact??? Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.cox.net was lost in the middle of the transaction. Try again.26Views0likes1CommentE-mail Transition to Yahoo! is a Mess!
Received two e-mails about Cox's transition of my e-mail account to Yahoo. Last one received March 6th that included transition FAQs (very few). As I use Outlook to access my e-mail, I noted the statement that said if I use a third-party app to access my e-mail I'd receive a follow-on e-mail with instructions to reconfigure Outlook. Well today Outlook is being rejected by Cox servers, or lack of, and I don't have any instructions on configuring Outlook to access Yahoo! using POP. I've been in a chat with Cox for the last 45 minutes and the person on the other end is more confused than I am. This is a VERY POOR roll-out.3.9KViews15likes44Comments