Recent Discussions
Webco advertisement when tv turned on
When the tv is first turned on, a Webco advertisement appears rather than going to a tv channel. It is supposed to go away with the push of any button on the Contour remote, but it doesn't. None of the buttons do anything. We have to just wait for up to 2 minutes for the channel to come on. We've set the privacy and notification preferences, but nothing changed.3Views0likes1CommentCox IS BAD!
Service sucks. Always dropping. Mine has been out over 24 hours. No eta anymore. Just broken. They need to communicate more to affected clients! No reason its out 24 hrs without a notice it will be if they are doing a scheduled maintenance or upgrade! Customer service just says sorry and provide a bill credit of 5 dollars which is 8٪ of my hourly rate. I hate cox and have no other option!12Views0likes2CommentsWhat is with all the downtime lately?
What is the deal with the constant downtime we are seeing? Almost every day now, sometimes multiple times a day (I think the other day there were 3 planned downtime events). I only know they are planned because when I call into Cox, the automated message informs me of planned upgrades in my area currently going on. The frustration with this is that it also occurs at times during the day when I am working remotely. I also receive no notification at all about planned downtime and there is a consistent lack of customer notifications on the part of Cox and not keeping them in the loop about downtime especially during daily working hours. I am often in the middle of something only to find out my internet shut off. I have no problem with upgrades, I get it, but it is an absolute nuisance with the number of upgrades occurring right now, the frequency they are occurring at, the time frame they are occurring, and the lack of notifications to customers so that we (as customers) can plan our days around them.77Views1like7CommentsOutgoing server (SMTP) smtp.cox.net was lost
Has the 'transition to Yahoo mail happened yet? I am not able to send email today - says no co. Who do I contact??? Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.cox.net was lost in the middle of the transaction. Try again.20Views0likes1CommentE-mail Transition to Yahoo! is a Mess!
Received two e-mails about Cox's transition of my e-mail account to Yahoo. Last one received March 6th that included transition FAQs (very few). As I use Outlook to access my e-mail, I noted the statement that said if I use a third-party app to access my e-mail I'd receive a follow-on e-mail with instructions to reconfigure Outlook. Well today Outlook is being rejected by Cox servers, or lack of, and I don't have any instructions on configuring Outlook to access Yahoo! using POP. I've been in a chat with Cox for the last 45 minutes and the person on the other end is more confused than I am. This is a VERY POOR roll-out.3.9KViews15likes44CommentsCox email transition - has anyone completed the transition to Yahoo
Has anyone completed the email transition to Yahoo? It would be appreciated if any Cox customer would answer this question. I have been trying to get some information about when; and all I receive from Cox is we don’t know. In my opinion this response is unbelievable - a significant customer service change and the company’s help response team can’t provide an answer is unbelievable - implies a lack of transparency or worst. So that’s why I am calling out to any Cox customer and provide some feedback about the “actual” transition. I and many of us have received the preliminary emails about the future. Has anyone's completed the transition?3.8KViews2likes39CommentsMy Post Yahoo Transition Results
I have 3 Cox email addresses. Prior to the transition, I used Outlook 2022/O365 to access 1 email address and another email client called "eM Client" to access the 2nd email address. I never used Cox' webmail portal to access, send and receive my emails. I only worked on 2 of the 3 accounts last night after getting an email from both cox and yahoo saying it was time to change. I clicked the link in the received email which took me to yahoo's web email site/login. I used my cox email and existing cox password. It logged me in and then asked me to make a new password immediately without first seeing the Inbox. The new password was accepted and moved forward logging me in. Then it asked me a few "do you want personalize your environment" questions which I skipped. Then I was at my Inbox Upon first entry into the new Inbox via Yahoo, all of my emails were there. Also present were my pre-existing folders that I had created under cox' control and the emails that had been in those folders just prior to the transition. What was missing were all of my "rules" and filters. So even though my folders were there, I was going to have to redo my rules in Yahoo. Your filter rules do not migrate over. I spent time in the yahoo web portal and it seemed fine for what it was. It has a good bulk email filter built in and marking email as spam is simple and effective. Better than my experience with Cox. However I was quickly turned off by the fact that I was going to have to build out all of my rules again - I probably had over 100. Yahoo has a rules/filter maximum of 500. HERE IS WHERE IT ALL WENT WRONG. I went back into Outlook where Email Account #2 lives. All of the emails and folders were still there but the account settings had Cox' SMTP/IMAP configs. I was curious if I could still use Outlook and not Yahoo's portal. I went into the email settings and moved them over to Yahoo's. I made sure to give it the new password and used port 465 with all of the boxes checked. It connected without issue and started to sync. Then at the end of the sync ALL OF MY CUSTOM FOLDERS WERE GONE. Not only the folders, but any emails that were in those folders were gone too. The only emails left were those that happen to be sitting in the "Inbox" main directory but not anything that was in a subfolder under InBox. Even more interesting is the fact that all of my Rules/Filters in Outlook are still present. So as it downloads more email, I get Outlook errors regarding the fact that there is no longer a folder to move an email too that matches the rule it finds. So your rules in Outlook remain but after syncing the folders disappear, even though they had made the initial migration when you opened your InBox in Yahoo. GOOD NEWS THOUGH..... After crying at Oulook that no longer had my folders and emails, I logged back into Yahoo via the webportal. EVERYTHING IS THERE! My custom folders, the emails in them, everything. So it looks like for those of you in a similar spot, in Outlook after the sync, you will need to recreate your customer folders using the exact spelling and capitalization that you had before so that the filter rules can apply correctly. It is going to take a chunk of your day per email address to bring yourself back to a functional state. Everything I did was at a desktop computer with multiple monitors and space to manipulate lots of windows. Do not do this on a cell phone or tablet. I do not have any insight on the Yahoo app and have no plans to use that. Thunderbird and other email clients may produce a different result and experience for some of you. Best Wishes to you all during this transition time.15Views1like0Comments