Cox Communications Receives J.D. Power and Associates’ Highest Honor in Regional Residential Telephone Customer Satisfaction For Sixth Consecutive Year
Atlanta, GA

ATLANTA – September 15, 2008 – Cox Communications Inc. announced today that it received highest honors in J.D. Power and Associates’ 2008 Residential Regional Telephone Customer Satisfaction StudySM in the West. This marks the sixth consecutive year that Cox’s residential telephone service has ranked highest in overall customer satisfaction in the West. J.D. Power and Associates’ 2008 Residential Telephone Customer Satisfaction StudySM measures customer satisfaction with both local and long distance telephone service among 8 local telephone providers in the West.

"It is clear that consumers continue to be highly satisfied with the reliability, savings and convenience of Cox Digital Telephone, as demonstrated by receiving top honors for six consecutive years in the J.D. Power and Associates regional study on residential telephone satisfaction," said David Pugliese, Cox's senior vice president of product marketing. "Cox - and cable as a whole - is outperforming the big old telephone companies in satisfying customers. And we'll continue to enhance the Cox experience."

In the West, Cox received highest honors in overall satisfaction, scoring 23 points higher than the West average. Cox ranked highest on every factor comprising overall satisfaction, which includes performance and reliability, cost of service, customer service, billing and offerings and promotions.

"Over 10 years ago, we extended our commitment to customer service to consumers who were looking for an alternative provider to big, old telephone companies," said Pugliese. "This commitment is inherent at every single point of our organization. Our continuous success is the result of our dedicated employees who work everyday to demonstrate and earn the trust of consumers."

Overall, cable companies dominated customer satisfaction rankings for the second year for local and long distance telephone service. The J.D. Power and Associates study finds the impact of bundled voice and data services, the study finds that overall satisfaction is higher among customers who bundle two or more services with one provider, compared with customers subscribing to phone service alone. Cox's key philosophy that bundled services brings overall greater customer satisfaction by convenience and simplicity in receiving all telecommunication (local and long distance) and entertainment services from a single provider on a single bill.

Today, more than 2.5 million residential customers and more than 250,000 businesses enjoy Cox Digital Telephone.

About Cox Communications:

Cox Communications is a multi-service broadband communications and entertainment company with 6.2 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network. Cox Business is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. Cox Communications wholly owns and operates the Travel Channel. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at,, and

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

Media Contact:
Cox Communications
Jill Ullman

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