Barbara Thwaites Named Executive Director of Customer Care Technologies for Cox Communications
Atlanta, GA

ATLANTA – The appointment of Barbara Thwaites to Executive Director of Customer Care Technologies for Cox Communications Inc was announced today by Mark McGuire, Vice President of IT Solutions.

In her new role, Thwaites will oversee the technology strategies for Cox's customer care operations. She will work closely with corporate and local customer care teams to define and deliver solutions that will enhance the capabilities of Cox's customer service representatives to improve the service experiences of Cox customers

In making the announcement, McGuire said: "Barbara comes to us with a well-rounded perspective of the industry and understands the importance of customer care. She has a proven track record of developing and implementing successful technology solutions to support customer care and other telecom initiatives. Her experience in complex system integrations and knowledge of leading edge IT processes will be a valuable addition to our team."

Prior to joining Cox, Thwaites served as a Solutions Director for Level 3 Communications. Previously, she served as an Engagement Director for Capgemini.

Thwaites earned a bachelor's degree in Information and Computer Science from the Georgia Institute of Technology (Georgia Tech) and an MBA from Georgetown University.

About Cox Communications:

Cox Communications is a multi-service broadband communications and entertainment company with more than 6.2 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network. Cox Business is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. Cox Communications wholly owns and operates the Travel Channel. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at, y

Contact: Steven Barringer 404-843-5887

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