ATLANTA, Sept. 16 /PRNewswire/ -- Cox Communications Inc. announced today that it received highest honors in J.D. Power and Associates 2009 Residential Telephone Customer Satisfaction Study(SM) in the East and West regions. This marks the seventh consecutive year that Cox's residential telephone service has ranked highest in overall customer satisfaction in the West and the third J.D. Power and Associates honor for Cox in the Eastern region, previously recognized in the Northeast region in 2006 and 2007. J.D. Power and Associates Residential Telephone Customer Satisfaction Study measures customer satisfaction with both local and long distance telephone service.

"Through the study's findings, our customers have recognized Cox Digital Telephone service for its high performance and reliability, savings and convenience," said David Pugliese, Cox's senior vice president of product marketing. "In addition, our own research tells us that consumers associate Cox Digital Telephone as a key driver in saving customers money on their other services, like video and Internet."

In the West, Cox is ranked particularly high in the factors that measure overall satisfaction, including Performance and Reliability; Customer Service; Billing; and Cost of Service - scoring 32 points higher than the West major provider average. Cox Digital Telephone's western markets include Greater Phoenix and Tucson, Ariz., Orange County, Palos Verdes, San Diego and Santa Barbara, Calif., Las Vegas, Omaha, Neb., Sun Valley, Idaho and communities in Iowa.

In the East, Cox is ranked particularly high in the factors that measure overall satisfaction, including Performance and Reliability; Customer Service; and Billing - scoring 35 points higher than the East major provider average. Cox's East markets include Rhode Island, Central Connecticut, and Hampton Roads, Fairfax County, Fredericksburg and Roanoke, Va.

Cox subscribers also associate Cox Digital Telephone with important performance related attributes, such as call clarity, sound quality and having a large local calling area, according to Cox's internal research. The company has long provided Enhanced 911 (E911) service as a standard feature in all of its telephone markets, enabling Cox to deliver a subscriber's location and call back number automatically to local 911 emergency services personnel.

"Our customer service representatives, field service technicians and neighborhood Cox employees are the ones who make the Cox experience an award-recognized one," added Pugliese. "As a result, consumers have been fleeing the old phone companies by the millions for better value in phone service. With Cox Digital Telephone, customers are saving money and, as evidenced by study findings, getting better value across a number of important attributes. Consumers can count on Cox to continue to provide savings, reliability, quality and convenience."

Consumers who want to learn more about ways to save money and get the most from Cox services can log onto www.cox.com/value. For more information on Cox Digital Telephone, visit www.cox.com/telephone.

(*) The 2009 Residential Telephone Customer Satisfaction Study is based on responses from more than 21,480 customers nationwide who receive their local and long distance telephone service from one provider. The study was fielded in January, April and July 2009.

(** )Cox research conducted among more than 1,200 consumers that subscribe to a residential home telephone service (June 2009).

About Cox Communications:

Cox Communications is a multi-service broadband communications and entertainment company with more than 6.2 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network, as well as integrated wireless services. Cox Business is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. Cox Communications wholly owns and operates the Travel Channel.

More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com, www.coxbusiness.com, and www.coxmedia.com.

SOURCE Cox Communications

SOURCE: Cox Communications

Web site: http://www.cox.com/