ATLANTA and WICHITA – Cox Communications’ Senior Vice President and General Manager for its Kansas and Arkansas operations, Kimberly Edmunds, has been promoted to senior vice president of customer operations for the entire company, in a new position based out of Cox’s headquarters in Atlanta. 

Cox created the new executive position in Atlanta to further its hallmark leadership in customer care. To-date, the company has received top honors for customer service in 18 different studies conducted by J.D. Power and Associates, and the company holds many other distinctions for operational excellence. 

In her new role, Edmunds will be responsible for helping Cox create a seamless service experience to customers across all product lines and communication channels. Specifically, Edmunds will oversee Cox's customer care; field services; retail; sales and distribution; and Web strategy organizations. 

In making the announcement, Cox's Chief Operating Officer, Leo Brennan, said, "Kimberly brings the right combination of strategic leadership and hands-on experience to her new role. Kimberly's most recent experience as senior vice president and general manager of Cox's operations in Kansas and Arkansas, as well as her former role as leader of Cox's national customer care organization, give her a unique perspective into the demands of our diverse and evolving customer base. Kimberly is also highly regarded for her focus on Cox's values -- her commitment to our people, to our customers, to the community we serve. I look forward to working even more closely with Kimberly."

Before joining Cox in 1996, Edmunds served 10 years in a variety of customer service management roles with GTE Wireless, including director of call center operations. She holds a bachelor's degree in economics from the University of Southern California. 

Edmunds spent six years leading Cox's operations in Kansas and Arkansas, beginning this role in July 2003. She begins her new role at the company's Atlanta headquarters in February. A replacement for Edmunds in Kansas/Arkansas will be named at a later date.

About Cox Communications:

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves 6.2 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers and Cox Media is a full-service provider of national and local cable spot and new media advertising. Cox is known for pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For six years, Cox has been recognized as the top operator for women by Women in Cable Telecommunication; for four years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity; and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com/espanol y www.coxmedia.com.

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