Cox Business VoiceManager Delivers Unprecedented Communications Control To Businesses
Cox Deploys North America's First Fully-Owned and Managed Next Generation Cable Telephony Service for Businesses
Atlanta, GA

ATLANTA – Cox Business today unveiled Cox Business VoiceManagerSM, a feature-rich telephony platform that integrates the desktop phone, PC and wireless devices to provide customers with enhanced communications control, flexibility and functionality that drive operational efficiency. Cox Business is the first cable provider in North America to deploy a fully-owned and managed IP telephony service that addresses the needs of the broad business market.

Cox Business VoiceManager's feature-rich platform can scale to deliver productivity, mobility, business continuity and unified messaging solutions to small businesses and large enterprises. The new Cox Business VoiceManager converged functionality provides an unparalleled experience compared to traditional telecom solutions:

  • Enhanced Productivity – Call control features such as Find Me/Follow Me, Auto Attendant and Personal Status Manager ensure that calls are promptly routed to the most convenient location and priority callers are given preferential treatment.
  • Complete Mobility – Remote Office, Sequential Ring and Call Notification functions allow one number to be pointed to desk, home and mobile phones, and simultaneous ring and voicemail alerts ensure that calls and messages don't go unanswered.
  • Business Continuity – Streamlined administration allows every employee to adjust communications preferences from a Web portal, ensuring that business continues from home, on the road or an alternative work site when the office is moving, closed or destroyed during an unforeseen disaster.
  • Modern Messaging - Unified Messaging places voicemail and e-mails in one window for easy management, and Personal Call Manager logs call history on the desktop.

"Cox Business VoiceManager sets the next generation communications standard for businesses, offering benefits to customers of all sizes that cannot be realized with traditional voice systems," said Kristine Faulkner, vice president of product development and management, Cox Business. "This unprecedented service injects communications flexibility into businesses and allows them to deliver a unique experience to their employees and customers, making traditional telephone service a thing of the past."

Cox Business maintains and manages the service over its fully-redundant and secure hosted network, affording businesses the time and resources to enhance their productivity while protecting vital communications. Because Cox Business VoiceManager is compatible with most existing phone systems, businesses also save the capital and operating expense of purchasing and maintaining new equipment.

The service launched this month in Cox's New England system, which serves customers in Connecticut and Rhode Island. The service is scheduled to launch in two more Cox markets before the end of the year and will aggressively expand to additional markets in 2008.

Entiera, one of the first customers to implement Cox Business VoiceManager, is the world's leading marketing automation solution providing campaign management capabilities, customer analytics, data integration, and online data portals for the mid-sized business.

"Through an intuitive online interface, every aspect of voice communication can be managed in one place, with all the features you'd expect from a much more expensive system," said Jeff Wilhelm, a Business Technology Consultant for Entiera. "The system makes it possible for a small company without a dedicated IT staff to focus on growing the business, and not on managing a phone system."

For a demonstration of the service, visit

Cox provides a full portfolio of voice and data services to more than 200,000 business customers across the U.S. In 2006, Cox Business received the highest honor in the J.D. Power and Associates Business Data Study for Small/Midsize Businesses.

Acerca de Cox Communications

Cox Communications is a multi-service broadband communications and entertainment company with more than 6 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network, as well as integrated wireless services in affiliation with Sprint (NYSE: S). Cox Business is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. Cox Communications wholly owns and operates the Travel Channel. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at, y

Media Contacts:
Todd Smith
Cox Communications
(404) 269-3124

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