ATLANTA – The appointment of Scott Wise to Vice President of Customer Care for Cox Communications Inc. was announced today by Jill Campbell, Senior Vice President of Operations.
Wise will be responsible for leading Cox's customer care organization. He will provide vision, direction and strategy for the company's traditional customer-serving infrastructure as well as emerging self-service customer tools.
In making this announcement, Campbell said, "Scott possesses a valuable tandem of leadership and operational experience that will be an outstanding addition to our customer care operation. His knowledge of call center operations and his experience in supporting current and emerging communications and entertainment services are exactly what we need to continue our tradition of customer service excellence."
Prior to joining Cox, Wise served as Vice President of Resource Planning for EARTHLINK where he oversaw the operational functions of the customer service operation. Previously, he served as Senior Director of Call Center Operations for Sprint PCS.
Wise holds a bachelor's degree in Business Administration from Webster University in St. Louis, Missouri and a master's degree in Organizational Management from the University of Phoenix.
Acerca de Cox Communications
Cox Communications is a multi-service broadband communications and entertainment company with more than 6 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network, as well as integrated wireless services in partnership with Sprint (NYSE: S). Cox Business Services is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com/espanol, www.coxbusiness.com y www.coxmedia.com. Cox Communications wholly owns and operates the Travel Channel.
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